The Wellness Manager, under the direction of the Director of Wellness, will be responsible for assisting in the daily operations of the facility including training front desk staff, maintaining computer reservation system, and participating in MOD shifts; ensuring that the highest levels of member satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed member expectations.
The Wellness Manager must deliver quality service and maintain the overall appearance of the reception area in accordance with service criteria. The Wellness Manager is responsible for the initial introduction of the Spa & Fitness Center to members according to The Westmoor Club standards and provides information about the Spa & Fitness Center and its services, treatments, and concepts, as well as pricing, as requested. The Wellness Manager should understand all Spa services, treatments, classes offered, and be able to explain each in a clear, precise manner, as well as booking appointments. This individual must maintain a brilliant smile and positive attitude even at times under the most trying circumstances and impart a thorough understanding of hospitality and service.
In order to be considered for this position, we are looking for an individual who has previous member/guest service in a luxury hotel or resort setting. While providing service to members, the Wellness Manager is also providing a very important function for our fellow employees, Nantucket Island, and the local area. The Wellness Manager is responsible for creating an atmosphere that welcomes our members and employees. Your function is to communicate with other members and teammates, satisfy a tremendous need for personal service and develop a true sense of community for him/her in the local area.
This is a full-time, year-round position with benefits.
Interested candidates are encouraged to visit our website at www.thewestmoorclub.com and apply for the Wellness Supervisor position.
The Westmoor Club is a private and exclusive club situated on 15 acres of meadows and gardens, exceptionally designed and maintained facilities and state of the art Wellness Center.