Year Round – Housing Available – Benefits – Clothing Allowance – Bonuses
The Erica Wilson Store Assistant Manager will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. They will partner with the owner and sales associates to provide exemplary customer service, high integrity in Operations, Loss Prevention compliance, and an enticing Visual merchandising presentation. They will be a dynamic and inspiring leader who have a strong background and desire in relationship building skills. The Manager will represent the brand as an “Erica Wilson Ambassador” by promoting the values and ambitions of our brand centered around Summer fun, family, and friends on Nantucket.
Key Accountabilities
Business Leader
– Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring profitably.
– Analyze store performance, reporting current business trends to cover different aspects of store business categories
– Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided and goals are met.
– Maintain a high sell through with a focus on full price selling.
– Ensure proper stock levels and successful arrivals of product launches in store.
– Communicates and identifies strategies to ensure performance standards are met.
– Develop and implement business action plans in collaboration with the Owner to enhance sales for each product category.
– Lead store meetings to communicate current business trends and relevant updates.
– Partner with ownership to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach.
– Develop strong working relationships with all store personnel.
– Model the Erica Wilson brand through styling and grooming standards.
Operations
– Collaborate with Warehouse, Web, Buying, and Branding Teams
– Provide accurate schedules by analyzing peak hours to ensure adequate floor coverage.
– Support and maintain visual merchandising standards
– Responsible for tracking all special orders
– Weekly communication of best seller and replenishment needs
Performance and Talent Management
– Conduct on spot and coaching/counseling sessions with your associates to review performance and provide constructive, timely feedback. If applicable, oversee annual review process for your team and set annual employee goals.
– Identify and build development plans for your team’s success.
– Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.
– Partner with owner for all employee relations issues to ensure effective resolution.
– Promote a positive and professional team environment that fosters kindness, positivity, trust, integrity and superior performance standards, leading by example.
– Ensure a consistent and branded onboarding experience for new hires.
– Participates in attracting, recruiting, and retaining a high performing team. Builds a talent pipeline through networking and competitive shopping.
Key Requirements
– Minimum of 1-4 years of sales management experience in retail, luxury retail, or service related industry.
– Bachelor’s Degree in a related field is preferred.
– Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
– Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
– Ability to manage competing priorities in a fast-paced environment.
– Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
– Industry awareness and strong business acumen.
– Strong verbal and written communication skills and excellent organizational skills.
– Passion for the Fashion Industry.
– Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
– Flexibility to work a retail schedule which will include evenings, weekends and holidays.
Core Competencies
– Entrepreneurial spirit
– Sales and Client focused
– Developing/coaching others
– Leading by example
– Relationship builder
– Effective communicator
– Understand the brand and customer
